The patient satisfaction survey provides a valuable source of feedback directly from patients and service users about the care and service they receive. Information collated from the patient satisfaction survey is vital in understanding what service users think about their recent care and treatment. The results can then be used to check progress and make improvements to our service from the experience of our patients. All patients are offered the opportunity to fill in a patient satisfaction survey at the end of their scan.
Analysis of Survey Results
78% of patients were appointed within 10 days from seeing their GP, it is extremely important to us that patients are seen for their scans as soon as possible and we endeavour to do this within 10 days of referral.
98% of patients found our clinic accessible and locatable. We strive to provide as much information as possible regarding the location of the clinic so that patients are able to locate us with ease. If patients are contacted by phone to arrange their appointments, we send text messages with the full clinic address. Appointments arranged by letter are sent a copy of a map as well as our full address. Patients are also able to call us if any advice is needed concerning travel to the clinic. In addition, we have a page on our website informing patients on how to locate us via google maps
100% of patients felt that they were treated with courtesy, dignity, and privacy whilst in the clinic. It is our commitment to excellent healthcare provision that resulted in the inception of HEM Clinical Ultrasound Service LTD, because we acknowledge we are ALL patients, and we all deserve to be treated with dignity and respect and to receive the highest quality diagnostic service. We are delighted that all our patient feedback was positive as it reassures us those patients were made to feel at ease in what can be a daunting experience.
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how. The FFT asks people if they would recommend the services they have used. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
100% of our patients would recommend our service to their friends and family.
100% of patients felt that the clinic was clean and tidy and that in doing so we are compliant with Covid-19 Guidelines. To ensure that patients and staff are entering a safe environment, we have strict procedures for infection control in place throughout the clinic to minimise every possible risk of contamination. We currently require all patients, other than those who are exempt, to continue wearing face masks in the clinic to help reduce the risk.
- Our full procedure for infection control and decontamination, Hand & general clinical hygiene, as well as our clinic cleaning policy can be found on the policies page of this website.
Some of the patient feedback we received during the month included:
“Excellent location, service and friendly staff”
“Heather and Sydney were extremely professional, and they were empathetic, and answered my questions. Thank you”
“First class service. Considerate, Courteous and Professional”
“Polite, friendly staff, clean and space to avoid being near others”
“Very considerate, everything explained well and clear, took time to answer my questions both lovely ladies. Thanks for making me feel at ease as possible.”
“This is my second ultrasound appointment here over a couple of years and the staff are all excellent. Really treat everyone with courtesy, dignity, and privacy. They explain everything that is happening. 10 out of 10 for patient satisfaction. Thank you.”
“Had a brilliant experience right from reception when booking my appointment to the end of the Ultrasound. Thank you.”
“I have been here twice now and found the clinic very clean and pleasant. Friendly staff and the information regarding my scans is informative”
“Excellent service (as always) from all staff. I always ask to be referred here for my scan referrals and always recommend. Thank you.”
“Very polite and courteous team. Clean environment and a pleasant experience”
“I was made comfortable the whole time. The staff are very reassuring. Definitely put my mind at ease. Thank you for what you do best.”
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