The patient satisfaction survey provides a valuable source of feedback directly from patients and service users about the care and service they receive. Information collated from the patient satisfaction survey is vital in understanding what service users think about their recent care and treatment. The results can then be used to check progress and make improvements to our service from the experience of our patients. All patients are offered the opportunity to fill in a patient satisfaction survey at the end of their scan.

 

Analysis of Survey Results

Some of the patient feedback we received during the month included:

Excellent location, service and friendly staff”

“Heather and Sydney were extremely professional, and they were empathetic, and answered my questions. Thank you”

“First class service. Considerate, Courteous and Professional”

“Polite, friendly staff, clean and space to avoid being near others”

“Very considerate, everything explained well and clear, took time to answer my questions both lovely ladies. Thanks for making me feel at ease as possible.”

“This is my second ultrasound appointment here over a couple of years and the staff are all excellent. Really treat everyone with courtesy, dignity, and privacy. They explain everything that is happening. 10 out of 10 for patient satisfaction. Thank you.”

Had a brilliant experience right from reception when booking my appointment to the end of the Ultrasound. Thank you.”

“I have been here twice now and found the clinic very clean and pleasant. Friendly staff and the information regarding my scans is informative”

“Excellent service (as always) from all staff. I always ask to be referred here for my scan referrals and always recommend. Thank you.”

“Very polite and courteous team. Clean environment and a pleasant experience”

“I was made comfortable the whole time. The staff are very reassuring. Definitely put my mind at ease. Thank you for what you do best.”

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